Stakes Privacy Policy – How We Protect Your Data

1. Introduction

At Stakes, we take the privacy of our players seriously. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when you register an account, make deposits and withdrawals, or interact with any part of the Stakes platform — including the website and mobile application.

This policy applies to all registered players and to anyone who browses the Stakes platform without registering. By using any part of Stakes — whether you are creating an account, depositing in PKR via JazzCash or Easypaisa, or simply browsing our game lobby — you acknowledge that your data will be handled in the ways described here.

We have written this policy in plain English because we want Pakistani players to actually understand what happens to their data, not just tick a box and move on. If you have questions about anything in this policy, contact our support team before you register. We would rather you feel confident about your privacy upfront.

2. Data We Collect

Stakes collects personal data in several ways: directly from you when you register or update your account, automatically when you use the platform, and through payment processing when you deposit or withdraw funds. Below is a breakdown of the categories of data we collect and the specific types of information within each category.

Registration Data

When you create a Stakes account, you provide us with basic personal details. This includes your full name, date of birth, email address, phone number, and the payment method you use to fund your account. This information is required to create your account, verify your identity, and ensure compliance with age verification requirements.

Transaction and Payment Data

When you make deposits or request withdrawals — whether via JazzCash, Easypaisa, Raast, bank transfer, or card — Stakes receives transaction records including deposit amounts in PKR, timestamps, payment method references, and withdrawal request details. Full payment credentials such as card numbers are processed by our payment gateways and are not stored on Stakes servers.

Usage and Activity Data

Stakes automatically collects data about how you use the platform. This includes the games you play, the duration of your sessions, the amounts wagered, your betting history in sports markets including Cricket and PSL, the device and browser type you use, your IP address, and the pages within the platform you visit.

Communications Data

If you contact Stakes support through live chat or email, we retain records of those communications. This allows us to follow up on unresolved issues and maintain a history of any account-related queries or disputes.

3. How We Use Your Data

Stakes uses your personal data only for legitimate operational purposes directly related to running your account and providing our gaming and betting services. We do not use your data for unrelated commercial purposes and we do not sell it to third parties.

Account Management

Your registration data is used to create and maintain your account, verify your identity, process your deposits and withdrawals in PKR, and manage your account settings including deposit limits and self-exclusion preferences. Without this data, we simply cannot operate your account.

Security and Fraud Prevention

Technical data — including your IP address, device fingerprint, and login history — is used to detect and prevent unauthorised access to your account, identify potential fraud such as multiple accounts operated by the same person, and flag unusual transaction patterns that may indicate misuse of the platform.

Responsible Gaming

Your gameplay and session data is used to power our responsible gaming tools. This includes tracking how long you have been playing in a session, monitoring whether you are approaching your self-set deposit limits, and identifying behavioural patterns that may indicate a player would benefit from being offered responsible gaming resources.

Customer Support

When you contact our support team, your account data and communication history helps us understand your situation quickly and provide accurate, relevant help. Support staff access only the data needed to resolve your specific query.

Promotions and Communications

If you opt in to receive promotional communications from Stakes, we use your email address to send you information about bonuses, new games, Cricket and PSL betting markets, and platform updates. You can opt out of marketing emails at any time through your account settings or by contacting support. Opting out of marketing does not affect transactional emails about your account, deposits, or withdrawals.

4. Payment Data and PKR Transactions

All financial transactions on the Stakes platform are processed in PKR through our payment partners. When you deposit using JazzCash, Easypaisa, Raast, bank transfer, or a debit/credit card, the actual payment credentials — your wallet PIN, card number, bank account details — are handled directly by the payment gateway, not by Stakes.

What Stakes receives and stores is the transaction record: the amount deposited or withdrawn, a reference number from the payment provider, the timestamp of the transaction, and the outcome (successful, pending, or failed). This information is necessary for us to credit your account balance correctly and to process withdrawal requests accurately.

Stakes does not have access to your full card number, JazzCash or Easypaisa PIN, or bank account login credentials at any point. Payment processors used by Stakes comply with industry security standards for financial data handling.

5. Cookies and Tracking Technologies

Stakes uses cookies and similar tracking technologies on our website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences between visits.

Essential Cookies

These are required for the platform to work. They manage your login session, keep you authenticated while you play, and remember your account preferences such as language settings. You cannot opt out of essential cookies while using the platform — without them, core functions like staying logged in or maintaining your balance display simply do not work.

Analytics Cookies

We use analytics tools to understand how players navigate the platform — which pages are visited most, where players drop off, and how the mobile app performs on different devices. This data is aggregated and anonymised; it does not identify you personally. Analytics data helps us improve the platform experience for Pakistani players.

Marketing Cookies

If you have opted in to receive promotional communications, marketing cookies help us understand which promotions you engaged with so we can show you more relevant offers. You can opt out of marketing cookies through your account settings or by contacting support. Opting out will not affect your ability to use the platform.

Managing Cookies

Most browsers allow you to block or delete cookies through their settings. However, blocking essential cookies will prevent you from using the Stakes platform properly. If you are unsure how to manage cookies on your device or browser, check the help section of the browser you are using.

6. Data Sharing With Third Parties

Stakes does not sell your personal data to third parties. We do not share your information with advertisers, data brokers, or unrelated commercial organisations. The only situations in which we share your data with external parties are those required to operate the platform or comply with legitimate obligations.

Payment Processors

To process your PKR deposits and withdrawals, we share necessary transaction details with payment partners including JazzCash, Easypaisa, Raast, and bank transfer services. These partners process your payment data under their own privacy policies and are contractually required to handle it securely.

Game Providers

The casino games and live dealer tables available on Stakes are provided by third-party game studios. When you play a game, your player session data — including your bet amounts and game outcomes — is processed by the relevant game provider in order to run the game and calculate results. Game providers are contractually bound to use this data only for operating the game and not for unrelated purposes.

Technical and Security Partners

Stakes works with technology partners for services such as fraud detection, platform security monitoring, and customer support software. These partners may process limited amounts of your data as part of providing those services. They are not permitted to use your data for their own commercial purposes.

Legal Obligations

In the event that Stakes is required by a lawful authority to disclose player data — for example, in the context of a fraud investigation — we will comply with that obligation. We will inform affected players of such a disclosure wherever we are legally permitted to do so.

7. Data Retention

Stakes retains your personal data for as long as your account is active and for a defined period afterwards. Retaining data after account closure is necessary for resolving disputes, identifying fraud patterns, and meeting record-keeping obligations related to financial transactions.

• Active accounts: All account data is retained while your account remains open and active on the platform.
• Closed accounts: Following account closure — whether at your request or due to a policy violation — we retain transaction records and account history for a period of five years. This period covers the typical window within which disputes, chargebacks, or fraud investigations might arise.
• Support communications: Chat logs and email correspondence are retained for three years from the date of the communication.
• Marketing data: If you opt out of marketing communications, we remove your details from our marketing lists within 30 days. A record that you opted out is retained indefinitely to ensure we do not accidentally re-add you.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

Protecting your data is something we invest in seriously. Stakes uses a combination of technical and operational security measures to guard against unauthorised access, data loss, and misuse of player information.

Encryption in Transit

All data transmitted between your device and the Stakes platform — including login credentials, account details, and payment information — is encrypted using SSL/TLS protocols. This means that even if the connection were intercepted, the data would be unreadable to a third party.

Secure Data Storage

Player data stored on Stakes servers is held in access-controlled environments. Only authorised staff with a legitimate operational need have access to personal data. Access logs are maintained and reviewed regularly as part of our internal security monitoring.

Payment Security

As described in Section 4, full payment credentials are never stored on Stakes servers. Our payment processing partners handle this data in compliance with payment industry security standards. Stakes stores only the transaction reference and outcome needed to maintain your account balance accurately.

Incident Response

In the unlikely event of a data security incident that affects your personal information, Stakes will notify affected players by email within a reasonable timeframe once the nature and scope of the incident has been assessed. We will also take immediate steps to contain the incident and prevent further exposure.

9. Your Rights as a Player

You have meaningful control over your personal data at Stakes. The following rights are available to all registered players:

• Right to Access: You can request a copy of the personal data Stakes holds about you. We will respond to access requests within a reasonable timeframe. Contact support with the subject line "Data Access Request" to initiate this process.
• Right to Correction: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. Basic details like your email address or phone number can be updated directly in your account settings.
• Right to Deletion: You can request that we delete your personal data. We will honour deletion requests where there is no overriding legal or operational reason to retain the data — for example, if your account has been closed and the standard retention period has not yet expired, we may need to retain transaction records until that period concludes.
• Right to Restrict Processing: In certain circumstances — for example, where you dispute the accuracy of data we hold — you can ask us to limit how we use your data while the matter is resolved.
• Right to Opt Out of Marketing: You can withdraw consent for marketing communications at any time. This does not affect essential transactional emails about your account or transactions.
• Right to Data Portability: You can request your personal data in a structured, commonly used format. This allows you to take your data elsewhere if you wish.

To exercise any of these rights, contact the Stakes support team via live chat or at the email address listed in Section 12. We take all such requests seriously and aim to respond within 14 days.

10. Children's Privacy

Stakes is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you believe that a person under 18 has registered an account at Stakes, please contact our support team immediately. We will investigate and close the account promptly, and any balance will be handled in accordance with our Terms and Conditions.

Age verification is part of our registration and account review process. We take our responsibilities around underage access seriously and encourage parents to use available parental control software if they are concerned about a young person accessing gambling websites.

11. Updates to This Privacy Policy

Stakes may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we handle data, or in response to evolving best practices. When material changes are made, we will notify registered players by email and update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically so you remain informed about how your data is handled. Your continued use of the Stakes platform following a policy update constitutes your acceptance of the revised terms. If you disagree with changes to this policy, you should stop using the platform and contact support to close your account and request deletion of your data where applicable.

Minor clarifications — such as fixing a typo, adding a clearer example, or updating contact details — may be made without a formal notification but will always be reflected in the updated date shown at the top of this page.

12. Contact Us About Your Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to the Stakes support team. We are available around the clock and will treat all privacy-related queries with priority.